ACCOMMODATION : All guest rooms are luxuriously furnished, have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps, dressing tables, and built-in wardrobes, besides luggage racks. Every room has a telephone and telephone directory, direct dialling facilities, a television linked to satellite dish, electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity.

All the bathrooms have 115\240 v shaving sockets, shampoo, body lotion, bath and shower gel and bathrobes, overhead showers/bath-tubs, flush toilets, washbasin, hot and cold running water, insecticide, water tumblers and the suites, jars of cotton wool balls and weighing scales.
HOTEL FACILITIES & SERVICES: Guests can enjoy the tranquility of The Norfolk gardens, which feature interesting plants and birds; besides the collection of antique modes of transportation in the grounds.

The heated swimming pool is normally manned by a pool-attendant from 0900 to 1800 hours. Separate men and women's changing facilities are available. Towels are provided here, along with mattresses for the sun-beds. Children under 12 must be accompanied by an adult at all times.

Tariku’s Hair Salon is open from 0800 to 1700 hours, and offers hair styling, manicure, pedicure and massage facilities.

The Norfolk Health and Fitness Centre features a well-equipped and maintained gym with modern equipment, aerobics tutorials, and the services of fully qualified health experts and masseurs. Separate facilities for men and women include changing rooms with showers, steam bath, sauna and restrooms. The Centre is located above the Poolside Restaurant.

Our Hotel Gift Shop is open from 0700 to 2100 Monday to Friday; Saturday and Sunday from 0800 to 1400 and 1600 to 2000 hours. The Gift shop offers a large selection of souvenirs, postcards, books and memorabilia, as well as up-market Kenyan artifacts and jewellery. A selection of local and international newspapers and magazines can be purchased or orders taken for daily delivery to guests’ rooms. A smaller shop offering general amenities and souvenirs is also located near the Hair Salon.

All rooms are equipped with a colour TV. The hotel has its own satellite dish which receives the following local and international channels on a 24 hour basis: M-Net; Movie Magic; KTV Channel; Supersport; BBC News and CNN International. Local channels are KTN, KBC, Nation, TV Africa, Family TV.

MEETINGS & BANQUETS: A choice of several conference rooms is available for the exacting organiser.

BUSINESS CENTRE
The Norfolk’s Business Centre is open from 0800 to 2100 hrs daily from Monday to Friday, and from 0800 to 1300 hours on Saturdays, closed on Sundays. Our hostess offers services such as telephone assistance, photocopying and general secretarial services, computer and e-mail facilities and Internet access.

CONFERENCE EQUIPMENT
LCD projector, video cassette player, television, overhead projector, slide projector, flip chart, a projection screen, a lectern and public address system are all available for use. Rooms are set with mineral water and glasses, and notepads and pens/pencils are placed for every delegate.

THE BALLROOM
Situated at the end of the Coffee Lounge is the Ball Room where a beautiful collection of paintings by Timothy Brooke's based on the "Out of Africa" theme are exhibited. The fully air-conditioned Ballroom can be divided into two sections (the North and South Ballrooms). The ideal venue for private functions, the Ballroom swiftly changes appearance and style to suit cocktail parties, grand dinner/dance functions, business luncheons, a conference venue and even theme evenings.

THE TINGA TINGA ROOM
Situated between the Acacia and the Mugumo Wings, next to the Swimming Pool Restaurant, the new Tinga Tinga Room is an L- shaped room, which can be partitioned into two meeting rooms. The décor depicts colonial Kenya, and lends an atmosphere of old world peace and tranquility. This room is ideal for medium-sized cocktail parties, luncheons and conferences. Fully air-conditioned.

THE PIONEER ROOM
Located before the Ballroom off the coffee lounge, the Pioneer Room is the ideal venue for small seminars, discussion groups, conferences, receptions and cocktails. This room is also air-conditioned.